Privacy Policy

Thanks for being part of the Learn @ Limestone Coast Solutions community!

We’ve developed this privacy statement in an effort to display our firm and continuing dedication to the privacy of personal information supplied by those visiting and conversing with this site. We hold the privacy of your personalised information in the greatest respect. The examples below explain our information gathering and dissemination practices for this website. We acknowledge the significance of protecting and upholding your privacy, and our policy is made to assist you in discovering how we obtain, use and safeguard the individual data you provide to us and to help you in making well informed decisions when making use of our website. This policy will be regularly evaluated against new technology, company practices and our customers’ needs.

About this policy

This policy sets out the essential details relating to your private data and its relationship with Limestone Coast Solutions. The terms governing your use of our services are outlined in our Terms and Conditions.

The core aim of this policy is to:

• Ensure you understand what information we collect about you, the reasons we collect it and use it and who we share it with.
• Explain the way we do use the data you provide us to provide a better experience when you are studying with Limestone Coast Solutions
• Explain your rights to manage the personal data we collect and process and how we will protect your privacy.

Your Right to Privacy

The Privacy Act 1988 was introduced to promote and protect the privacy of individuals and to regulate how Australian Government agencies and organisations with an annual turnover of more than $3 million, and some other organisations, handle personal information.

In accordance with the Privacy Act 1988, Limestone Coast Solutions are committed to respecting and protecting the privacy and confidentiality of all clients, staff, students and individuals who become associated with the business in the way information is collected, stored, and used.

The Act includes 13 Australian Privacy Principles (APPs), and they govern standards, rights and obligations around:

• the collection, use and disclosure of personal information
• an organisation or agency’s governance and accountability
• integrity and correction of personal information
• the rights of individuals to access their personal information.

The Australian Privacy Principles are principles-based law. This gives an organisation or agency flexibility to tailor their personal information handling practices to their business models and the diverse needs of individuals. They are also technology neutral, which allows them to adapt to changing technologies.

A breach of an Australian Privacy Principle is an ‘interference with the privacy of an individual’ and can lead to regulatory action and penalties.

Should you or your organisation have any concerns around the collection, storage, use or management of your information by Limestone Coast Solutions, please contact us.

Raising a Complaint

In order to allow you to exercise the above rights, our team can be reached via any of our ‘contact us’ channels including phone, email, or live chat via Tidio. Once you reach out to us, we are committed to delivering you a response in a reasonable period of time.

Precisely What Information Can We Obtain?

• Personal Information you give us when you use our services or register an account with us
  • Identifying information such as your name, address, phone number or email address for the purpose of facilitating your transaction
  • Postage information for delivering physical certificates
  • Communication records when you contact us either through emails or over live chat services
  • Other content that you generate that is connected with your account such as items in your cart, courses completed, certificates sent
  • Financial information such as credit card or account numbers in direct connection with a transaction (these are not stored by us – see Credit Card data below)
  • You may also provide us additional data information through your use of course forums, course answers and course reviews
• Personal Information we collect automatically through the use of cookies and similar technologies
  • In order to improve your experience on the Limestone Coast Solutions website and provide you with the most relevant training materials to your learning goals we utilise a number of third-party systems to track information such as the pages you view, links you click, searches you perform, time spent on site etc. while using our services.
  • For more information see the section below “Cookies and automated tracking”
• Personal Information collected from other sources
  • We combine information we collect directly on the Limestone Coast Solutions website with information obtained from third parties and combine it with your information to help better understand which of our products and services may be best for you
  • We use plug-ins from various social media sites to enable you to easily share Limestone Coast Solutions pages through your social media account, by engaging with these systems you are voluntarily establishing a connection to that social media site.
  • If you give us personal information about someone else, you must do so only with that person’s express authorisation. They should be provided access to this privacy policy and understand how we collect, use, retain and share their personal information as per this privacy notice.

How Your Personal Information Is Used

We use your personal information for three main purposes:

1. Provide you with our services, comply with legal obligation, protect your vital interests or as may be required for public good
   • We legally require a record of your personal information including name, email and address details to facilitate and process financial transactions
   • Provide login information to you the user so that you can access your purchased training materials and deliver your certificates
   • Use your information to pursue our legitimate interests where your rights do not outweigh these interests
2. With your consent we may use your personal information to:
   • Send you marketing via email, phone call, or text
   • Provide you with marketing from third parties
   • Improve our website, systems and services
3. Forwarding your personal information to relevant third parties
   • Limestone Coast Solutions aggregates courses from a number of online training providers located around the globe, when you purchase a course offered by a third party training provider you are agreeing to have your personal information forwarded on to that provider for the purposes of facilitating your training, as such you will be subject to the terms and conditions and privacy policy of that third party provider upon receipt of your information. To make this as clear as possible, we have an extensive training providers section on our website that lists all the training providers we partner with links to their privacy policies.
   • Limestone Coast Solutions uses a third party system (Learndash) to facilitate training, we use automated systems to forward your information (specifically First name and Email Address) for the purposes of creating an account and providing you access to your course content, other information collected by Learndash will include your course answers, grades and quiz scores.

Limestone Coast Solutions may also use such data in automated processes aimed at providing more tailored and relevant marketing content to you through email and social channels.

How Long Your Data is Retained

We retain information you provide to us and which we collect about you, including Personal Information and Personal Data, for so long as we continue to provide services to you and specifically until such time as you request us to delete your Personal Information and Personal Data.

Third Party vendors and systems

Limestone Coast Solutions uses a number of third party tools plugins and systems to improve the user experience on our website, and better manage your data, these systems can utilise your personal information such as IP address or cookies (see what are cookies) to help identify you and track your behaviour across multiple visits to our website or provide you with relevant advertising or retargeting ads when you visit other websites. Here are some useful links / information regarding some of the ways these third parties are used on our website.

Google Adwords

To manage your ad preferences with google you can use the following link: http://www.google.com/settings/ads

Other services

We use other services which collect non identifiable information such as site usage and statistics for the purposes of website development

Credit Card Data

Limestone Coast Solutions processes your credit card information through the use of a third-party payment gateway, Stripe.

Credit card information provided is not stored past the processing of the transaction, except in the case of a subscription in which case it is stored with the payment gateway.

Your information is stored securely in agreement with the provider, and you can view their privacy policies by visiting their websites above.

What Are Cookies?

A cookie is a very tiny text document, which generally includes an unknown unique identifier. Whenever you go to a website, that site’s computer requests your computer for authorisation to hold this file in a part of your hard drive particularly designated for cookies. Each website can dispatch its own cookie for your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only allows a website to access the cookies it’s previously sent to you, not the cookies delivered to you by other websites. Browsers are often set to agree to cookies. Nevertheless, if you would prefer not to acquire cookies, you could adjust the configuration of your browser to deny cookies. If you choose to have your browser turn down cookies, it is possible that some parts of our website will not operate as effectively when visited by the end users. A cookie can’t retrieve any other data from your hard disk or pass on computer viruses.

How Do We Use Information We Receive from Cookies?

When you visit and browse our website, the site utilises cookies to recognise you against various other users. In some cases, we also take advantage of cookies to prevent you from having to log in more than is necessary for security. Cookies, together with our webserver’s record files, permit us to calculate the aggregate number of people viewing our website and which parts of the site are most preferred. This will assist us collect opinions to continuously make improvements to our website and better serve our clientele. Cookies don’t let us to collect any personal information about yourself and we don’t deliberately keep any personal information that your browser provided to us in your cookies.

IP Addresses

IP addresses are used by your computer anytime you’re linked to the world wide web. Your IP address is actually a number that is utilised by computers on the network to identify your computer. IP addresses are instantly accumulated by our webserver as part of demographic and profile data generally known as traffic data to ensure that data (such as the Internet pages you request) can be delivered to you.

Marketing Information

Personal information about clients may be used for internal marketing purposes. If clients do not wish to receive marketing communications and updates from Limestone Coast Solutions, they will be removed from the marketing list upon request.

We do not discuss, sell, lend or lease any of the information that distinctively distinguish a subscriber (which includes email addresses or private details) with anybody except to the extent it is necessary to process transactions or provide services that you have asked for.

What About Legally Compelled Disclosure of Data?

We might reveal details when legally required to complete the task, in other words, whenever we, in good faith, believe that legislation demands it or for the safety of our own legal rights. We may also reveal account data if we have reason to believe that disclosing this data is required to identify, contact or bring legal action against someone that might be violating our Terms of Service or to guard the security of our users and the Open public.

What About Other Websites Linked to Our Website?

We are not responsible for the practices used by websites linked to or from our website or the information or content included therein. Often links to other websites are provided solely as pointers to information about topics that could be helpful to the users of our website.

Please understand that when using a link to go from our website to another website, our Privacy Policy is no longer in place. Your browsing and interaction on any other website, which includes websites, which may have a link on our website, is subject to that website’s own guidelines and policies. Please read over the rules and policies before continuing.

Your Agreement

Through the use of our website, you consent to our collecting and use of your personalised data as referred to within this Privacy Policy. We reserve the legal right to change this privacy policy at any time.

Our Persistence for Information Security

Please note that your particular information and facts shall be recorded and processed on our computers. The legislation on having private data might be much less stringent as opposed to laws of your Country of residence or citizenship. To stop unauthorised access, preserve data accuracy, and to make certain the appropriate usage of information, we have established suitable physical, automated, and managerial procedures to protect and secure the details we gather on the internet.

Choice/Opt-In/Opt-Out

Our website is in active development and will shortly feature clearer opt in’s on all relevant points of data acquisition. We are conscious about providing easy access for you to opt out and as such have a data management policy in place so that once you contact us we will make your indicated changes to our data as soon as possible.

Surveys & Competitions

From time-to-time our website asks for information from clients via surveys or contests. Participation with these surveys or contests is entirely voluntary and the user therefore carries a choice if they should reveal these facts. Information requested can incorporate contact details (such as name and delivery address), and demographic information (including postal code, age level). Contact information will probably be employed to notify the winners and award prizes. Survey information and facts could be used for reason for checking or enhancing the use and fulfillment of this website.

A Note on the subject of Children

Children are not allowed to use our services unsupervised, and we ask that children under the age of sixteen (16) years do not upload any personal information to us. If you are a child, you can utilise this service only together with authorisation and assistance from your parents.

Acquisition or Alterations in Ownership

In the event that the website (or a considerable percentage of its resources) is obtained, your information would be considered part of those assets, and may also be a part of those assets which are transferred.

Policy Modifications

We might change this Privacy Policy from time to time. If/when modifications are made to this privacy policy, we may email users who may have provided us with permission to do this. We’ll post any alterations here, so make sure you check back occasionally. Nevertheless, please be assured that if the Privacy Policy changes in the near future, we won’t make use of the sensitive information you’ve published to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without having your earlier agreement.