{"id":1866,"date":"2025-07-23T15:33:41","date_gmt":"2025-07-23T06:03:41","guid":{"rendered":"https:\/\/lcsolutions.com.au\/learn\/?post_type=lp_course&#038;p=1866"},"modified":"2025-08-06T13:22:11","modified_gmt":"2025-08-06T03:52:11","slug":"phone-etiquette-customer-service","status":"publish","type":"lp_course","link":"https:\/\/lcsolutions.com.au\/learn\/courses\/phone-etiquette-customer-service\/","title":{"rendered":"Phone Etiquette &amp; Customer Service"},"content":{"rendered":"<p>A client\u2019s first impression of you and your business is important. The entire image of the business relies on that first impression. Regardless of the amount of advertising, glossy filters or business promotions undertaken, the telephone is the medium in which most clients make \u2018first contact\u2019 with the business. The client of today is busier than previous generations and the phone is used often to check out information on a business to save time.<\/p>\n<p>This course will give you the skills to work on the telephone in a professional manner and provide techniques in how to deal with difficult and aggressive customers over the phone.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A client\u2019s first impression of you and your business is important. The entire image of the business relies on that<\/p>\n","protected":false},"author":2,"featured_media":1922,"comment_status":"closed","ping_status":"closed","template":"","course_category":[10],"course_tag":[],"class_list":["post-1866","lp_course","type-lp_course","status-publish","has-post-thumbnail","hentry","course_category-customer-service","course"],"_links":{"self":[{"href":"https:\/\/lcsolutions.com.au\/learn\/wp-json\/wp\/v2\/lp_course\/1866","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lcsolutions.com.au\/learn\/wp-json\/wp\/v2\/lp_course"}],"about":[{"href":"https:\/\/lcsolutions.com.au\/learn\/wp-json\/wp\/v2\/types\/lp_course"}],"author":[{"embeddable":true,"href":"https:\/\/lcsolutions.com.au\/learn\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/lcsolutions.com.au\/learn\/wp-json\/wp\/v2\/comments?post=1866"}],"version-history":[{"count":2,"href":"https:\/\/lcsolutions.com.au\/learn\/wp-json\/wp\/v2\/lp_course\/1866\/revisions"}],"predecessor-version":[{"id":1921,"href":"https:\/\/lcsolutions.com.au\/learn\/wp-json\/wp\/v2\/lp_course\/1866\/revisions\/1921"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lcsolutions.com.au\/learn\/wp-json\/wp\/v2\/media\/1922"}],"wp:attachment":[{"href":"https:\/\/lcsolutions.com.au\/learn\/wp-json\/wp\/v2\/media?parent=1866"}],"wp:term":[{"taxonomy":"course_category","embeddable":true,"href":"https:\/\/lcsolutions.com.au\/learn\/wp-json\/wp\/v2\/course_category?post=1866"},{"taxonomy":"course_tag","embeddable":true,"href":"https:\/\/lcsolutions.com.au\/learn\/wp-json\/wp\/v2\/course_tag?post=1866"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}