Learn practical skills and knowledge to enhance the customer experience.
Topics include:
- Understanding Customer Needs
- Building Effective Communication Skills
- Handling Challenging Situations
- Going Above and Beyond
- Technology in Customer Service
- Team Collaboration and Customer Service
- Continuous Improvement
- Best Practices and Industry Trends
This training is directed at people who:
- are entering the workforce
- are new to positions in administration
- provide retail assistance
- provide face-to-face customer service
- those seeking to develop their skills/improve their work habits
Practical activities completed in class. Follow-up mentoring on offer.