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Business Management
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Customer Service
Phone Etiquette & Customer Service
Curriculum
1 Section
4 Lessons
10 Weeks
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Phone Etiquette & Customer Service
8
1.1
Assessing your Telephone Skills
1.2
Telephone Etiquette
1.3
Phone Etiquette and Customer Service – Assignment 1
1.4
Listening & Clarification
1.5
Call Scripts
1.6
Dealing with difficult and aggressive customers
1.7
Phone Etiquette and Customer Service – Assignment 2
1.8
Phone Etiquette and Customer Service – Assignment 3
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